How Do I Contact You?
If you have any questions or concerns, please contact us via the “Contact Us” link on our site.
What Shall I Do If I Find a Mistake On the Airline Ticket?
You must review the details of the travel itinerary carefully to make sure there are no mistakes, (dates, names, cities, etc...). Failure to do so may result in the inability to use the airline ticket and the cancellation of the reservation, including all penalties according to airline and agency policies. Please note that any airline reserves the right to cancel any unticketed reservation, at any time and without notice, regardless of any other previously advised ticketing deadlines.
May I Hold a Reservation Without Payment?
Yes, you may book a reservation and place it on HOLD without providing any payment. Please note, however, that all fares may change at any time and without notice, before a ticket is issued. In addition, any airline reserves the right to cancel any unticketed reservation at any time and without notice, regardless of any previously advised ticketing deadlines advised at the time the reservation was placed on hold.
May I Void a Ticket After It Has Been Issued?
A reservation may be voided within 12 hours after a confirmation number has been issued. A void penalty of $10.00 per ticket may apply. Typically, credits from void transactions may take up to 30 days to post back to the credit card in use, however, debit card void/credits may take longer. Please note that this time frame may vary per financial institution, so we encourage the credit card holder to check with their credit card issuing bank, regarding their specific policies on void/credit transactions.
May I Cancel the Reservation and Have the Ticket Refunded?
All cancellations/refunds, (where permitted), are subject to an airline penalty, plus a service fee of $25.00 per person. Typically, when a refund is requested, the complete process may take up to 1 to 2 billing cycles, however, debit card refunds may take longer. Please note that this time frame may vary per financial institution, so we encourage the credit card holder to check with their credit card issuing bank, regarding their specific policies on refund/credit transactions. In addition, all airline rules and restrictions must be followed, per the specific details of the original fare purchased.
How Do Void and Refund Transactions Work?
All void and refund transactions are required to process credits back to the original credit card in the reservation, with no exceptions. If the credit card holder’s financial institution uses any currency other that US Dollars (USD), they may have a different currency exchange rate applicable to void and refund credit transactions, than for sale transactions. Please have the credit card holder check with their credit card issuing bank, regarding their specific policies on void and refund credit transactions, relating to currency exchange rates.
How Much Will It Cost To Change the Reservation?
All changes, (where permitted), are subject to an airline penalty, plus a service fee of $25.00 per person. If the new itinerary results in a higher fare, that difference must also be collected. In addition, all airline rules and restrictions must be followed, per the specific details of the original fare purchased.
May I Cancel or Change the Reservation Anytime?
All voluntary cancellations or changes must be processed at least 48 hours prior to the scheduled departure time.
What Happens If My Client Has a Medical Emergency?
Some airlines may permit special medical emergency waivers for trip cancellations or changes. They require all hospitalization documentation or death certificates, including any related doctor documentation, for consideration on a per case basis. If your client has a medical emergency and needs to cancel or change their trip, please note that there is a service fee of $25.00 per person to initiate this refund or change. Please e-mail your request to email@example.com, including all applicable documentation attached, and one of our agents will contact you for more information. Please note that the airlines require that all medical related documents to be presented in the English language, to be accepted for considering your request.
What Happens If the Passenger Does Not Show Up For their Flight?
Please note that for all airline tickets, all flights must be flown in sequence and flown-out completely. No passenger is permitted to skip any flight coupons on their ticket. If any flights are not flown by the passenger, all of the remaining flights will be automatically cancelled by the airlines, and the remaining value of the ticket will be forfeited and may not be eligible for refund. At that time, the ticket status will be designated as a "NO-SHOW", by the airlines, and a "NO-SHOW" fee may be charged. We are not liable for any flight cancellations or other flights that are missed, due to a passenger who "NO-SHOWs" their reservation.
May the Passenger Change the Name On their Ticket?
Tickets are non-transferable and not valid for resale. Names shown on tickets cannot be changed.
How Much Baggage May the Passenger Take On their Trip?
New baggage restrictions may apply for domestic and international travel. Please contact the airlines directly, or visit the airline's web site baggage pages, for specific details about their baggage policies. You may also visit Info.TravelPapa.com/Baggage for more information. We are not responsible for any baggage related claims or charges that may not be conveyed correctly on the airlines web sites or communicated by the airlines directly. All Baggage related fees are the sole responsibility of the passengers travelling.
How Do I Assign a Seat for My Client?
Seat assignment requests will be conveyed to the airlines at the time of ticketing, but cannot be guaranteed. Seat assignments for passengers traveling together will be selected automatically and will make every attempt to place all passengers adjacent to the primary passenger, based on the seats available at the time of ticketing. Policies on advanced seat assignments may vary by airline and not all flights are eligible for advanced seat assignments. Some airlines only permit seat assignments at flight check-in. Please contact the airlines directly for more information about advanced seat assignments, including those for special needs passengers, bulkhead and exit row seating.
How Do I Request a Special Meal For My Client?
Special meal requests will be conveyed to the airlines at the time of ticketing, but cannot be guaranteed, as some meal types may not be available on certain flights. All special meal preferences must be requested to the airlines, no later than 24 hours before a flight.
May I Use My Client’s Airline Credit Voucher to Pay for their Reservation?
Special promotions, coupons or credit vouchers that are issued by the airlines, (including accrued frequent flyer mileage credits), are to be redeemed with the airlines directly, and may not be applied to any airfares booked on this site. If your client has an outstanding credit voucher from a reservation that we ticketed, and the travel has not been completely flown, please send your e-mail request to (firstname.lastname@example.org), to consult with an agent, as restrictions, conditions, and penalties may apply.
What Happens If My Client’s Ticket Cannot Be Processed?
If the tickets cannot be processed for any reason, you will be notified via email and/or by telephone and the payment will NOT be processed. We will make every effort to assure that the reservation is issued as booked, however due to the dynamic nature of the airline business; ticketing agreements, baggage policies, and airline alliances may change at a moment's notice. We may not be made aware of each and every airline policy change at the time that it occurs, nevertheless, these are rare occurrences, and in the event this does happen with the reservation, we will work with you to find alternate flights.
Will the Reservation Result with an e-Ticket or a Paper Ticket?
In rare cases, a reservation that was booked and indicated that an "ELECTRONIC" ticket would be issued, may have to be issued as a "PAPER" ticket. This is beyond our control and depends on the airline's routing, agreements with other carriers, the flights in the reservation, and possibly other conditions that may be present in the reservation. In the event that this does occurs, we will contact you immediately to advise you about the paper ticket status. If you choose to accept the paper ticket, we will ship it to you using FedEx, and additional shipping costs will apply. If you do not want the paper ticket, we will work with you to find alternate flights that would result in an electronic ticket.
Do Shipping Fees Apply for Paper Tickets?
In the rare event that a paper ticket is issued, the shipping prices include delivery to any domestic address in the contiguous United States. Additional shipping fees will apply for all other shipping destinations.
What Shall I Do If I Have To Ship My Paper Ticket Back To You?
In the rare event that a paper ticket is issued, and it must be cancelled, refunded or changed for any reason, please allow enough time for the shipping of the paper tickets (both ways if applicable), as we must have them in our possession before the scheduled departure, in order to process any cancellations, refunds or changes. Otherwise, the reservation will be considered a "NO-SHOW" and the ticket will not be eligible for cancellation, refund, or change, and applicable fees may be incurred.
What Happens If an Airline Does Not Accept My Client’s Credit Card?
Most airlines accept most major credit cards. There are, however, some airlines that do not accept some credit cards. In the event that the credit card you entered is not accepted by the validating airline on the ticket, one of our agents will contact you immediately prior to ticket processing, to discuss alternate payment options. If there is no other form of payment option, and you decide to use the originally entered credit card, certain merchant fees may apply.
Does the Passenger Have To Reconfirm their Flights In Advance?
It is the passenger’s responsibility to reconfirm their flights directly with the airlines at least 72 hours prior to the departure date, (outbound and inbound). Failure to reconfirm the flights prior to departure may result in the cancellation of the reservation. We are not liable for reservations that are cancelled, or flights that are missed, due to the passenger not reconfirming their flights in advance.
What Happens If My Client’s Flight Has a Schedule Change?
We are not responsible for any airline schedule changes, as the airlines have the right to adjust their flight schedules up to, and including, the day of departure. Failure to reconfirm the flights prior to departure may result in the cancellation of the reservation. We are not liable for flight cancellations, flights that are missed, or flights with misconnections, due to any airline schedule changes. We are not able to make any compensation for hotel overnights or lengthy airport delays, if such occur due to airlines schedule changes. It is the passenger's responsibility to coordinate all re-accommodations with the airlines directly, for any involuntary changes that might affect the itinerary travel.
Is There a Cost for Processing an Airline Schedule Change on My Client’s Reservation?
If there is a schedule change that requires tickets to be exchanged due to the airlines actions, there may be a service fee imposed of $10.00 per reservation. Failure to reconfirm the flights prior to departure may result in the cancellation of the reservation. We are not liable for flight cancellations, flights that are missed, or flights with misconnections, due to any airline schedule changes.
What Happens If My Client’s Ticket Gets Refunded Due To an Airline Schedule Change?
If the airline is providing a full refund due to a major schedule change, you will be responsible for the purchase of a new airline ticket with another carrier. Money transfer from one airline to another is not permitted. Airline refunds may take up to 1 to 2 billing cycles for the credit to appear back to the credit card statement, however, debit card refunds may take longer. Please note that this time frame may vary per financial institution, so we encourage the credit card holder to check with their credit card issuing bank, regarding their specific policies on refund/credit transactions.
What Happens If My Client’s Flight Gets Cancelled Due To Uncontrollable Circumstances?
We are not responsible for any airline's failure to perform its obligations, for reservations that are booked on this site, resulting from, but not limited to, any delays or cancellations of flights, schedule changes, acts of governmental authority, strikes, work stoppages or labor disputes, war or terrorism, fire, weather related issues or other acts of God, mechanical difficulties, or any other acts, matters, or things, whether or not of a similar nature, that are beyond our agency's control. If the flights get cancelled due to any of these or similar relevant circumstances, we encourage and recommend the passenger to resolve their situation with the airlines directly.
What Are the Restrictions For Children and Infants?
Adult fares apply to passengers 12 years and older. Child fares apply to passengers between the ages of 2 and 11 years old. Children who reach their 12th birthday before the completion of their trip will be considered an adult and the adult fare will apply. Infant fares apply to passengers under the age of 2 years old. Infants who reach their 2nd birthday before the completion of their trip will be considered a child and the child fare will apply. Additionally, infants occupying a seat will be charged the child fare. Some airlines may have discounts for children and/or infants, based on the itinerary. If a child and/or infant discount exists, it will be displayed automatically on the results page. Each airline may have their own policy regarding the number of children and infants per each adult, therefore, it is the adult passenger's responsibility to check with the airlines directly, regarding their policy on the number of children and infants permitted, per each adult passenger.
What Are The Restrictions For Unaccompanied Minors?
If a minor 17 years of age or younger, travels alone or without their parent or guardian, it is the passenger's responsibility to check with the airlines directly, regarding their policies and fees for the acceptance of any unaccompanied minors.
How Far In Advance May I Book a Trip?
You may book a ticket online approximately 330 days ahead of today's date, however, this may vary per carrier.
Should My Client Purchase Travel Insurance For their Trip?
Purchase of optional travel insurance is strongly recommended. Insurance products purchased on our site are 100% non-refundable once purchased.
Will My Client Receive Frequent Flier Mileage Credit For their Trip?
Some airlines may not permit frequent flier mileage accrual for certain types of tickets. Please check with the validating carrier on the ticket for more information and details.
Is My Client’s Ticket Eligible to be Upgraded?
Some airlines may not permit upgrades on certain types of tickets. Please check with the validating carrier on the ticket for more information and details.
Does My Client Require a Passport or Visa For their Trip?
For international travel, all customers are advised to verify travel documents, (passports, transit visa, and entry visa, etc.), for the country through which they are transiting and/or entering. Reliable information regarding international travel can be found at https://travel.state.gov/content/travel/en.htmlwww.travel.state.gov and also with the consulate/embassy of the country the passenger is visiting or transiting through. Passports and visas must be current and up to date. Some countries will not allow entry with a one-way ticket. In addition, we recommend that the passenger’s passport is valid for at least six (6) months after the return date of their trip, as without this, some airlines may deny them to board the flights.
Does My Client’s Ticket Guarantee Travel to their Destination?
Our sale of tickets does not imply any guarantee of the passenger's ability to enter the country of transit or destination. The passenger understands that we accept no responsibility for determining their eligibility to transit through or enter any specific country. Any information given by our employees must be verified with the proper government authorities, by the passenger. Such information does not imply responsibility on our behalf. We will not be responsible if proper travel documents are not available and the passenger is denied transit or entry into a country.
What Happens If the Passenger Does Not Have their Proper Documents?
Check all rules and regulations before purchasing a ticket. Airlines do not refund or waive penalties due to improper documentation. This is the sole responsibility of each passenger traveling.
Does My Client Have To Check-In For their Flights in Advance?
The passenger must arrive at the airport for check-in with the airlines, at least 3-4 hours prior to the flight departure for International travel and at least 2 hours prior to the flight departure for domestic USA travel. Late airport arrivals and check-in may result in the cancellation of the reservation, rendering the ticket to have no value at that time. Some airlines require the passengers to check-in online, on the airline's web site, within 24 hours before departure. Please check with the validating carrier on the ticket for more information and details. We are not liable for any passengers who are denied boarding, and that may result in any flight cancellations, due to late check-in.
Where Do I Find Travel Advisories or Travel Warnings?
Although most travel, domestic and international, is completed without incident, travel to certain destinations, may involve a greater risk than others. Passengers are advised to review travel advisories, warnings, announcements and prohibitions that are issued by the United States Government, prior to booking travel to international destinations. Information on conditions in various countries, and the level of risk associated with travel to particular international destinations may be found at www.state.gov, www.tsa.gov, www.travel.state.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac, and www.cbp.gov, for USA passport holders. If the passengers are traveling with a non-USA passport, we encourage them to check this information with the appropriate government agency, consulate, embassy, or other organization.
Do Airlines Spray Insecticides On Board The Aircraft?
Please be aware that certain countries require or permit the application of insecticides on board aircraft entering those countries. Those countries are listed on the US Department of Transportation
Are there Any Restrictions on Items That My Client May Want to take with them on their Trip?
If the passengers are traveling to, from or within the USA, there are new restrictions imposed by the US Department of Transportation (DOT) and the US Federal Aviation Administration (FAA), regarding the transportation of hazardous materials. Please go to the following link for more information on what is (and is not) permitted to be taken onboard the flights, including the "Passenger Pack Safe Chart": https://www.faa.gov/about/office_org/headquarters_offices/ash/ash_programs/hazmat/aircarrier_info/ You will also find more information on the US Transportation Security Administration's site (TSA) as well as the US Department of Transportation's site (DOT).
Who Shall My Client Contact In Case of an Emergency During their Trip?
Here are a few helpful links in case of emergencies, when traveling:
Is My Client Permitted to take their Pet With them on their Trip?
Pets are allowed on flights booked through our website, pursuant to the airline's individual restrictions and regulations. Please check directly with the airlines for their related policies and fees.
Will you explain these Multiple Charges on My Client’s Credit Card Statement?
Please note that the credit card holder may see multiple charges on their credit card statement, however, the total will always equal the same low fare that was booked. These charges may include the airline's charges, our service fees, and the insurance or shipping charges (if applicable). Our service fees will be display on the credit card statement as, "Agency Service Fees, or Airline Ticketing". They may also see a charge for each airline and each passenger, depending on the number of airlines or passengers in the reservation. Regardless of the number of different charges, the total will reflect the amount of the original quote that was authorized.
What Is an International Transaction Fee?
Some banks will impose an international transaction fee, which apply to any purchase from a foreign company, (NON-USA Flagship Carrier), even if transacted in the USA. These fees are a small percentage of the total transaction, and are only charged by the banks. These fees are not charged by us. These transaction and fee structures are listed in the credit card holder's "User Agreement" and/or "Terms & Conditions", with their credit card issuing bank, for the use of the bank's credit card services. All disputes of an international transaction fee must be directed to the credit card issuing bank only. Please note that these policies may vary per financial institution, so we encourage the credit card holder to check with their credit card issuing bank, regarding their specific policies on international transaction fees.
Does the Credit Card Holder Have To Confirm their Credit Card Transaction?
Please be aware that the credit card bank may require the card holder to reconfirm their transaction, using 3D Secured Verified by Visa/Master Card. If the credit card does not support 3D Secured Verified by Visa/Master Card, the card holder may be required to enter a unique 4-digit code generated by their bank. This code is not the same as the CVV code that is usually found on the back side of the credit card. This is a unique 4-digit code that gets created during the credit card verification process, specifically for the transaction you are attempting to make. This code is associated to an approximate amount of $0.30 USD. This is not a fee and the card holder will not be charged this amount, as it is only a temporary authorization of funds. This code may be received by SMS on their mobile phone, or by checking their online banking, or by calling their bank directly. This is a very important step to prevent fraudulent activity, and also to verify that the card holder is an authorized user of this credit card.
Why is there a Pending Hold on the Credit Card Holder’s Account?
The credit card holder may also see a pending hold on their credit card statement, for an amount between $1.00 USD to $3.00 USD. The credit card verification process may require authorizing a small amount in order to process the order. This is not a fee and the card holder will not be charged this amount, as it is only a temporary authorization of funds.
Does the Credit Card Holder Have To Contact their Bank Before Purchasing a Ticket?
If the card holder is using a debit card please have them contact their bank as soon as the reservation is confirmed, and make sure to raise the daily allowed spending limit to cover the total amount of the purchase, (if applicable).
What Happens If the Credit Card Holder Does Not Agree With a Charge On their Credit Card Statement?
By confirming a reservation, you are assuming the burden of proof. If the credit card holder wishes to contest a charge on a credit card, for travel services purchased, shipping and handling charges, taxes, and other fees outlined during the booking process, the credit card holder agrees that the bank will not make such a charge back against our company, our ticket processor, or the airline, until we discuss the charges with the credit card issuing bank and the burden of proof is met.
If any dispute is not handled through the correct channels, we reserve the right to take legal action to recover all costs and damages.
Any dispute arising out of, or in connection with, a reservation booked on our site, this agreement shall be determined solely by the courts in Atlanta, Georgia, USA, and the customer hereby consents to the jurisdiction and venue of said courts. If suit is brought to enforce any of the provisions of this agreement, then the prevailing party shall be paid by the other party, all of the prevailing party's costs and expenses of prosecuting and/or defending the suit, including, without limitation, the reasonable attorneys' fees, court costs and expenses of the prevailing party.
We also reserve the right to report fraudulent credit card activity and invalid disputes to the appropriate authorities and credit bureaus.
All fraudulent credit card transactions are tracked electronically through multiple channels and are reported to airline security, airport police, and all local and international government law enforcement agencies.
All economy fare airline tickets are: non-refundable, non-rerouteable, non-endorsable, and non-transferable.